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Jul 31, 2024

In this episode of "3 Minutes With 3 Mile," we delve into the process of interviewing and hiring the ideal self-storage manager. A great manager can significantly impact your facility's success by ensuring smooth operations and excellent customer service. Learn effective strategies for conducting interviews and...


Jul 30, 2024

In this episode of "3 Minutes With 3 Mile," we discuss why the most expensive item at your self-storage facility is an empty unit. Discover the financial impact of vacant units and learn strategies to minimize vacancies and maximize your rental income. We’ll share practical tips on how to keep your units occupied and...


Jul 29, 2024

In this episode of "3 Minutes With 3 Mile," we explore how customer reviews directly impact your self-storage rentals. Positive feedback not only builds trust and credibility but also attracts more potential customers to your facility. Learn effective strategies for encouraging and managing reviews to boost your rentals...


Jul 27, 2024

In this episode of "3 Minutes With 3 Mile," we discuss strategies for dealing with challenging customers in the self-storage industry. Sometimes, it's best not to renew their month-to-month agreement and suggest they find storage elsewhere. Learn how to identify these "headache" customers and handle the situation...


Jul 26, 2024

In this episode of "3 Minutes With 3 Mile," we take you through the process of renting a self-storage unit from your own facility online to test the customer journey. Discover the insights gained from experiencing your rental process firsthand and learn how to identify and resolve potential issues to enhance...